This morning, Kim, the Director of Online Sales and Operations shared with me a video about an unconventional wedding.
The power of surprise is infinite. To treat someone in an unusual manner, to lighten up their day, to leave in them something to remember you by, makes a world of difference.
Kim ended the email saying, "your customers will probably expect you to act a certain way today. The same old greetings, the same service, the same old promises, etc. Maybe today you should surprise them. Answer the phone differently. Offer them something extra. Show them another side of you. Let yourself get carried away and swept up."
No comments:
Post a Comment